Crown Point Advisory Group

Define what you actually resolve.

ResolutionMapper is the structured intake tool for SaaS vendors transitioning to outcome-based pricing. It identifies your Atomic Resolutions — the discrete, verifiable outcomes your platform delivers that can support a pricing contract.

Part of the Resolution as a Service framework by Crown Point Advisory Group.

ResolutionMapper
Define your Atomic Resolutions and build an outcome-based pricing architecture.
Output is generated by AI and is provided for advisory purposes only. Crown Point Advisory Group recommends review with qualified legal and commercial counsel before use in contracts or pricing agreements.
How would you like to begin?
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Help me find my resolutions
Answer a structured set of diagnostic questions. The tool identifies your Atomic Resolutions from your answers.
Recommended for first-time users
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I know my resolutions
Enter your platform description and context directly. Best if you have already mapped your outcomes.
Advanced
Guided intake — 10 diagnostic questions
01
What is the single most expensive problem your platform prevents or solves for a customer?
02
What does the customer's environment look like before your platform acts, and after?
03
What would a customer have to do manually if your platform did not exist?
04
How does your platform know it is done? What system-generated signal confirms the outcome?
05—10
Control posture, workflow category, industries, compliance frameworks, and hard-to-price value...
Open ResolutionMapper →
Available to CPAG advisory clients. Contact us to request access.
The problem it solves

The most common place vendors stall on the RaaS transition is definition.

Most seat-based SaaS vendors understand that outcome-based pricing is where the market is going. The transition stalls not because the argument is unclear but because the implementation question is unanswered: what, exactly, do you resolve?

The answer requires precision. A resolution is not a feature, a workflow, or a capability. It is a discrete, verifiable outcome — something that happened in a customer's environment that would not have happened without your platform, and that can be confirmed by a system-generated signal without the customer having to report anything.

Most vendors, when asked to define their resolutions, describe what their platform does rather than what it proves it did. ResolutionMapper closes that gap through a structured diagnostic process that surfaces billable resolutions, identifies instrumentation gaps, and produces the output needed to begin building a contract.

The Atomic Resolution criteria

Three tests. Every resolution must pass all three.

01
Willingness to pay
A customer would pay for this outcome separately, above and beyond a base platform fee. It represents a moment of clear, attributable value delivery.
02
Verifiable without self-reporting
The resolution can be confirmed by system-generated logs, timestamps, or state changes. No customer confirmation required.
03
Direct causation
The platform directly causes the outcome. It does not merely enable or assist a human to cause it.
Sample output

A prioritized resolution stack, ready for contract development.

Compliance Risk Detected and Reported
Resolution fee
Workflow context
An infrastructure change occurs and triggers automated policy analysis against the customer's compliance frameworks.
Completion criteria
A structured risk report is delivered: what changed, which controls are affected, severity, and recommended action.
Verification method
Detection timestamp, analysis completion timestamp, and report delivery timestamp — all system-generated from platform logs.
Autonomous Remediation Executed
Resolution fee
Workflow context
A policy violation triggers an automated remediation workflow within pre-authorized parameters.
Completion criteria
The misconfigured resource returns to compliant state through automated action. No human intervention required.
Verification method
Before-state snapshot, remediation execution record, and after-state verification check — all written to the audit log.
Compliance Audit Report Generated
Pilot as resolution fee
Workflow context
A customer requires documentation of compliance posture for an external auditor or governance body.
Completion criteria
A point-in-time or period report is generated showing all detected changes, violations, resolutions, and current status.
Verification method
Report generation is system-initiated. Content drawn entirely from the audit log. The report is self-verifying.
Pass 1
Broadest possible candidate list
ResolutionMapper generates every potential resolution candidate based on your platform description, workflow context, and customer environment — without filtering.
Pass 2
Three-criteria filter applied
Each candidate is evaluated against willingness to pay, verifiability without self-reporting, and direct causation. Candidates that do not pass all three are routed to core product or pilot tiers.
Output
Prioritized stack with pricing tiers
The output is a structured resolution stack divided into billable resolutions, items to pilot as resolution fees, and inclusions in the base platform fee — with verification method and pricing rationale for each.
Resolution as a Service
The framework behind the tool.
ResolutionMapper is the operational implementation of the Atomic Resolution concept from the RaaS Manifesto. It makes the framework actionable for a vendor who has no prior exposure to RaaS thinking — and introduces the framework without requiring the reader to have read the Manifesto first.
Read the research →