The market has recognized the problem. This manifesto explains what comes next: Atomic Resolutions, Resolution Contribution Margin, High-Fidelity Repositories, Accountability Infrastructure, and the architecture required to make outcome-based pricing commercially trustworthy.
Resolution as a Service (RaaS) is the pricing and architectural framework in which enterprise software is priced on the discrete business problems it solves rather than the number of users licensed to access it.
Software should be priced on the problems it solves, not the number of people who log in to solve them. — Resolution as a Service Manifesto, CPAG 2026
Enter your work details below. You'll be redirected immediately to the download.
Resolution as a Service (RaaS) is the pricing and architectural framework in which enterprise software is priced on the discrete business problems it solves rather than the number of users licensed to access it.
Traditional SaaS pricing scales with licensed user count. Resolution as a Service scales with completed work, measurable outcomes, Atomic Resolutions, and the infrastructure required to verify that the work was actually resolved.
Atomic Resolutions replace the seat as the economic unit of enterprise software value. An Atomic Resolution is a minimum verifiable unit of completed work that must be attributable, finite, and commercially defensible.
Resolution Contribution Margin, or RCM, is the margin remaining after subtracting all costs directly attributable to delivering a single Atomic Resolution, including AI compute, data retrieval, human oversight where applicable, and verification overhead.
Seat-based SaaS depended on the assumption that every additional employee created incremental software revenue. AI agents inverted that assumption by reducing the amount of human labor required to complete enterprise workflows.