The RaaS Framework Glossary
Precise definitions of the proprietary frameworks, concepts, and economic principles that constitute the Resolution as a Service category. Each entry is structured for clarity and citation.
What Is Measurement Trust Infrastructure?
Measurement Trust Infrastructure is the audit trail, dispute protocol, and verification architecture that allows customers to independently confirm resolution counts before signing a RaaS contract.
Read Definition →What Is RaaS Stewardship?
RaaS Stewardship is the CPAG framework position in which AI agents execute bounded, high-quality resolutions within a governed institutional repository, with human oversight retained for judgment-sensitive decisions.
Read Definition →What Is the ARR Risk Heat Map?
The ARR Risk Heat Map is the CPAG diagnostic tool for plotting a vendor's entire customer base by seat dependency and AI exposure to identify near-term churn risk before renewal.
Read Definition →What Is the Four-Layer RaaS Stack?
The Four-Layer RaaS Stack is the CPAG architectural framework for building a Resolution as a Service platform, defining the four infrastructure layers required to execute and prove resolutions at enterprise scale.
Read Definition →What Is the Resolution Architecture Audit?
The Resolution Architecture Audit (RAA) is the CPAG five-step diagnostic that identifies which workflows in a vendor's platform qualify as viable Atomic Resolutions before outcome-based pricing is attempted.
Read Definition →What Is the Resolution-to-Seat Ratio?
The Resolution-to-Seat Ratio (RSR) measures how much of a vendor's current ARR could theoretically be repriced as outcome-based resolutions rather than seat-based access fees.
Read Definition →What Is a Ghost Seat?
A Ghost Seat is a software license paid for but no longer actively used because AI eliminated the underlying headcount. It is a churn event waiting for renewal.
Read Definition →What Is Business Model Debt?
Business Model Debt is the structural constraint created when pricing commitments tied to headcount expansion collide with AI-driven workforce reduction.
Read Definition →What Is SaaS Demotion?
SaaS Demotion is the process by which AI agents using MCP protocols bypass traditional software interfaces entirely, eliminating the surface area where seat-based vendors capture value.
Read Definition →What Is the Churn Cascade?
The Churn Cascade is how AI productivity gains trigger headcount cuts, which trigger seat downgrades at renewal, compounding revenue decline for seat-based SaaS vendors.
Read Definition →What Is the Friction Economy?
The Friction Economy is the $2.0 to $2.4 trillion annual aggregate cost of legacy maintenance, biological middleware labor, and supply chain documentation across global enterprises.
Read Definition →What Is the Three-Phase RaaS Transition Roadmap?
The Three-Phase RaaS Transition Roadmap is the CPAG operational framework for moving from seat-based to outcome-based pricing over five years, without destroying ARR in the process.
Read Definition →What Is Atomic Resolution?
Atomic Resolution is the minimum verifiable unit of completed work that forms the foundation of Resolution as a Service (RaaS) pricing. The CPAG framework definition.
Read Definition →What Is Resolution as a Service (RaaS)?
Resolution as a Service (RaaS) is the enterprise software pricing model in which vendors charge for problems solved rather than users licensed. The CPAG framework definition.
Read Definition →What Is the 1-to-4 Rule?
The 1-to-4 Rule requires revenue per resolution to equal or exceed four times the AI cost to serve, restoring 75% gross margins under Resolution as a Service (RaaS).
Read Definition →What Is the Biological Middleware Tax?
The Biological Middleware Tax quantifies the $600 billion annual cost of knowledge workers acting as human data cables between disconnected enterprise systems.
Read Definition →What Is the High-Fidelity Repository?
The High-Fidelity Repository is the graph-structured institutional knowledge architecture that constitutes the primary competitive moat in the RaaS era.
Read Definition →What Is the SaaSpocalypse?
The SaaSpocalypse was the 2026 repricing event that erased approximately $1 trillion in enterprise software market cap and ended the seat-based era.
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