About Crown Point Advisory Group
About Crown Point Advisory Group
Crown Point Advisory Group is an independent research and advisory firm focused on the transition from Software as a Service (SaaS) to Resolution as a Service (RaaS) and the emerging AI Trust Layer required to support it.
CPAG advises enterprise software companies on the product, architectural, commercial, and organizational changes required to compete in an agent-first environment. This includes defining measurable resolutions, redesigning pricing and unit economics, adapting products to deliver outcomes rather than access, and developing the verification, attribution, auditability, and governance systems required to establish trust in AI-delivered work.
The RaaS framework explains how software vendors can move from seat dependency to resolution economics. The AI Trust Layer explains how those resolution claims can be independently verified, contracted, audited, and trusted.
The Architect
Andrew Miller is the founder of Crown Point Advisory Group and the originating author of the Resolution as a Service framework.
He built Cameyo from an idea into a globally deployed virtual application delivery platform and sold it to Google. Following the acquisition, he worked across Google Cloud, Chrome, ChromeOS, and security to transition Cameyo’s technology into the enterprise ecosystem.
That experience provides CPAG with a builder’s view of enterprise architecture, institutional diligence, product transitions, and the difference between a persuasive market narrative and a commercially defensible operating system.
The RaaS and Trust Layer Framework
RaaS changes what software vendors are paid for. Instead of charging primarily for access or licensed users, vendors charge for discrete business problems resolved by the platform.
That transition requires more than a new pricing metric. Vendors must define the billable resolution, instrument the product to produce evidence, measure Resolution Contribution Margin, create resolution-native contracts, and establish attribution and exception rules.
The AI Trust Layer completes the architecture. It provides the independent verification, evidence, attribution, and governance infrastructure required to determine whether a resolution occurred, met its contractual criteria, and was caused by the vendor’s platform.
RaaS changes what software vendors are paid for. The AI Trust Layer determines whether those claims can be verified, contracted, audited, and trusted.
Physics Over Narrative
Crown Point Advisory Group operates on a single principle: Physics Over Narrative.
The unit economics are either real or they are not. A resolution is either defined precisely enough to measure and contract or it is not. The evidence either supports independent verification or it does not. The product architecture either creates durable value or it depends on assumptions that will fail under institutional scrutiny.
CPAG’s role is to identify those realities before customers, procurement teams, auditors, investors, or the market do.
Who CPAG Works With
CPAG works with enterprise software companies navigating the transition from SaaS to RaaS and with founders building resolution-native companies from the beginning.
Engagements may address resolution definition, product and data architecture, pricing, Resolution Contribution Margin, contract structure, verification, attribution, governance, capital-markets translation, and organizational readiness.
CPAG remains framework-led and vendor-neutral. The AI Trust Layer may include customer-controlled systems, systems-of-record validation, third-party telemetry, independent verification services, auditors, insurers, procurement functions, and other institutional participants.