The seat-based model is structurally broken. Crown Point Advisory Group built the framework for what comes next.
Resolution as a Service (RaaS) is the pricing and architectural model in which enterprise software is priced on problems solved rather than the number of users who log in.
Between January and February 2026, approximately one trillion dollars in market capitalization was erased from enterprise software stocks. Oracle, Salesforce, ServiceNow, and Workday did not have bad products. They had a good thesis that finally hit its expiration date.
The seat-based model was built on a single assumption: that every new white-collar employee represented a new license to purchase. AI agents have inverted that assumption into a structural headwind. The question for every enterprise software vendor is no longer whether to transition. It is whether they will lead the transition or be consumed by it.
Resolution as a Service is not a pricing adjustment. It is a fundamental re-architecture of how enterprise software creates, delivers, and captures value. CPAG has built the complete intellectual and operational foundation for that transition.
The definitive framework for enterprise software vendors navigating the post-SaaSpocalypse era. Covers the SaaSpocalypse decoded, the AI Efficiency Trap, the 1-to-4 Rule, Atomic Resolutions, and a three-phase implementation roadmap.
Download the Manifesto →Primary research quantifying the $2.4 trillion annual friction cost hidden in enterprise IT, labor, and supply chains. Includes sectoral concentration analysis, a Self-Tax Audit for boards, and a Bear/Base/Bull TAM model for institutional presentations.
Download the Analysis →The operational companion to the Manifesto. Three phases, five years, one destination: seat dependency to outcome-based pricing with gross margin restored to 75%. This is the document that answers what to do on Monday morning.
Request a Playbook Session →From the Research Desk
Primary-sourced analysis on the economics of agentic software. Every figure traced to a primary disclosure.
~117 billion AI agent task completions in 2026. Fewer than 3% carry outcome-based pricing. Primary research sizing the governance gap and what closes it.
Download the Research →ServiceNow: 50% of net new business is non-seat-based. Workday disclosed headcount risk in its own 10-K. Primary analysis of eight major enterprise software vendors.
Download the Brief →Primary research quantifying the $2.4 trillion annual Friction Economy and the Resolution as a Service opportunity it creates.
Download the Analysis →Clinical diagnostics for the resolution economy.
Salesforce's Headless 360 processed 4.5 million MCP calls since April. The UI is optional. The monetization model is unresolved. That gap is the Resolution as a Service argument.
Read More →ServiceNow's 50% non-seat ACV is the best public data point in the RaaS transition. It is also a case study in why consumption-based pricing and resolution-based pricing are not the same thing.
Read More →Microsoft built consumption billing for AI agents. That is not outcome-based pricing. Every seat-based SaaS layer above that infrastructure is now misaligned with its own substrate.
Read More →Founder. Builder. Category Originator.
I am a Xoogler who has navigated the road from an idea to a global acquisition. As founder and CEO of Cameyo, acquired by Google, I led the company from concept to integration across Google Cloud, Chrome, ChromeOS, and security. I now apply that institutional experience to the two problems that define this moment in enterprise software.
The first is the RaaS transition: helping enterprise software vendors move from seat-based pricing to outcome-based models before the market moves them involuntarily. The second is resolution-native company building: advising pre-seed and seed founders who are architecting for the resolution economy from the first line of code.
The RaaS Category Manifesto, the Biological Middleware Tax analysis, and the Vendor Transition Playbook are original CPAG research. They exist because the transition requires a complete intellectual architecture, not just a consultant's opinion.
Two engagement models. One standard: the analysis has to be clinical and the work has to matter.
You have read the Manifesto. You have run the ARR risk numbers. Now you need a structured path from where you are to 75% gross margin under outcome-based pricing. Tell us where you are and we will be in touch.
All inquiries are reviewed personally. Response is not guaranteed.
Building a company that prices on outcomes rather than seats from day one is a different architectural challenge than retrofitting an existing model. CPAG works with a select few pre-seed and seed founders who are doing it right from the start.
All inquiries are reviewed personally. Response is not guaranteed.