July 8, 2026
Do Not Build Around the Model. Build Around the Resolution.
Frontier model access is conditional. Build around verified resolutions so critical work can move across qualified models without losing control or margin.
Read More →Resolution Economics
Seat-Based SaaS Is Giving Way
to Resolution Economics.
The market has recognized the problem: AI agents are weakening the link between software value and human seats. Crown Point Advisory Group is focused on what comes next.
CPAG helps vendors, investors, and executives build the financial, contractual, and verification architecture for Resolution as a Service: Atomic Resolutions, Resolution Contribution Margin, resolution-native contracts, the AI Trust Layer, and capital-markets translation.
What Comes Next
The Seat Debate Is Ending. The Resolution Architecture Work Is Beginning.
Enterprise software is moving from access-based pricing to resolution-based economics. The strategic question is no longer whether seat-based SaaS is under pressure. The question is how vendors will define completed work, measure margin, structure contracts, and prove that outcomes were actually resolved.
Winning the next software cycle will require more than outcome-pricing language. It will require measurable units of work, defensible attribution, Resolution Contribution Margin discipline, and trusted verification infrastructure.
Atomic Resolutions
Define the smallest completed unit of business work that can be measured, priced, audited, and improved. Without an Atomic Resolution, outcome pricing becomes narrative rather than an operating model.
Learn More →Resolution Contribution Margin
Measure margin at the resolution level, not just the product or company level. RCM forces vendors to account for compute, retrieval, oversight, verification, escalation, and rework before pricing outcomes.
Learn More →Resolution Contracts
Translate resolved work into commercial terms that CFOs can forecast and buyers can trust. The contract has to bound exposure, define scope, price overages, and align value capture with completed work.
Read the Manifesto →AI Trust Layer
Prove that a claimed resolution occurred, met its contractual completion criteria, and was materially caused by the vendor's platform. Independent verification turns resolution pricing from a promise into an auditable commercial system.
Explore the Trust Layer →The Framework
A Complete Architecture for the Resolution Economy
Resolution as a Service is not a pricing adjustment. It is a fundamental re-architecture of how enterprise software creates, delivers, verifies, and captures value. CPAG has built the intellectual and operational foundation for that transition.
2026 Category Framework
Resolution as a Service
The framework for enterprise software vendors moving from seat dependency to resolution-based economics. Covers Atomic Resolutions, Resolution Contribution Margin, resolution-native contracts, verification, and a three-phase implementation roadmap.
Download the Manifesto →2026 Market Analysis
The Biological Middleware Tax
Primary research quantifying the $2.4 trillion annual friction cost hidden in enterprise IT, labor, and supply chains. Includes sectoral concentration analysis, a Self-Tax Audit for boards, and a Bear/Base/Bull TAM model for institutional presentations.
Download the Analysis →Operational Guide
The RaaS Vendor Transition Playbook
The operational companion to the Manifesto. Three phases, five years, one destination: seat dependency to resolution economics with margin discipline, measurement, and contract architecture built in from the start.
Request a Playbook Session →From the Research Desk
Latest Research
Primary-sourced analysis on the economics of agentic software. Every figure traced to a primary disclosure.
The Unmanaged Resolution Economy
~117 billion AI agent task completions in 2026. Fewer than 3% carry outcome-based pricing. Primary research sizing the governance gap and what closes it.
Download the Research →The Seat Is Dead
ServiceNow: 50% of net new business is non-seat-based. Workday disclosed headcount risk in its own 10-K. Primary analysis of eight major enterprise software vendors.
Download the Brief →The Biological Middleware Tax
Primary research quantifying the $2.4 trillion annual Friction Economy and the Resolution as a Service opportunity it creates.
Download the Analysis →From the Blog
Latest Analysis
Clinical diagnostics for the resolution economy.
June 12, 2026
Investors Thought SpaceX Was a Launch Company. The Filing Reveals a Power-and-Compute Conglomerate.
SpaceX's IPO filing reveals a vertically coordinated infrastructure system spanning connectivity, space, and AI, with Starlink anchoring the financing math for a much larger ambition.
Read More →May 31, 2026
Token Pricing Is Not Outcome Alignment
Consumption-based AI pricing protects vendors from uncertainty. Resolution as a Service (RaaS) is the model that actually aligns incentives with resolved outcomes.
Read More →The Architect
Andrew Miller
Founder. Builder. Category Originator.
I am a Xoogler who has navigated the road from an idea to a global acquisition. As founder and CEO of Cameyo, acquired by Google, I led the company from concept to integration across Google Cloud, Chrome, ChromeOS, and security. I now apply that institutional experience to the problem that defines this moment in enterprise software.
The RaaS transition is no longer about proving that seat-based pricing is under pressure. It is about helping vendors, founders, and investors build the financial, contractual, and verification architecture for resolution-based software.
The RaaS Category Manifesto, the Biological Middleware Tax analysis, and the Vendor Transition Playbook are original CPAG research. They exist because the transition requires a complete intellectual architecture, not just a consultant's opinion.
Begin the Conversation
Work With CPAG
Two engagement models. One standard: the analysis has to be clinical and the work has to matter.
For Vendors
RaaS Transition Engagement
You know seats are under pressure. Now you need a structured path to resolution-based economics: Atomic Resolutions, Resolution Contribution Margin, contract architecture, verification, and capital-markets translation. Tell us where you are and we will be in touch.
All inquiries are reviewed personally. Response is not guaranteed.
For Founders
Resolution-Native Advisory
Building a company that prices on outcomes rather than seats from day one is a different architectural challenge than retrofitting an existing model. CPAG works with a select few pre-seed and seed founders who are doing it right from the start.
All inquiries are reviewed personally. Response is not guaranteed.